Contact us

Our experienced and helpful staff will always be happy to assist you. For a free estimate, please call us today on 01992 463 011 or simply complete the form.

Please fill in the required fields (marked by *).

07974 170 457

Office
56 Charles Street
Epping
Essex
CM16 7AX

Please note that J Smith and Sons Ltd will not divulge your contact details to any other 3rd party.

Complaints
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website www.disputeresolutionombudsman.org/which-trusted-traders-partnership.